SW Asia Academy — Terms & Conditions (English)

These Terms & Conditions apply to all services provided by SW Asia Academy, including training programs, workshops, company visits, advisory services, and related materials (collectively, “Services”). By enrolling, booking, paying for, or using our Services, you agree to these Terms.

1) Definitions

• Services: Any course, workshop, advisory session, company visit, director training, learning materials, and related support provided by SW Asia Academy.
• Program: A bundled package of Services (if applicable).
• CPD: Continuing Professional Development hours (where stated).
• CPA Australia: CPA Australia Ltd, an independent professional body not owned or controlled by SW Asia Academy.

2) Enrolment, Booking & Confirmation

1. A booking is confirmed only after (i) we receive full payment or an agreed deposit (if offered), and (ii) we issue written confirmation by email/WhatsApp/message.
2. You must provide accurate personal details required for enrolment/booking and (where relevant) certificate issuance.
3. We may refuse or cancel enrolment if (a) a program is full, (b) stated eligibility requirements are not met (if any), or (c) there is misconduct or non-compliance with these Terms.

3) Fees, Payment & Taxes

1. Fees are quoted in HKD unless otherwise stated.
2. Fees must be paid by the stated due date. Late payment may result in cancellation of your booking or loss of your place.
3. Unless stated otherwise, fees exclude bank charges, currency conversion charges, and any applicable taxes/levies.
4. Discounts, promotional pricing, or bundle offers may be subject to specific conditions and may not be combined unless we confirm in writing.

4) Cancellations, Transfers & Refunds

4.1 By you (participant/client)

1. Cancellation/transfer requests must be submitted in writing (email/WhatsApp acceptable) and are effective only upon our written acknowledgement.
2. Refund/transfer eligibility depends on the specific Service and timing. Unless otherwise stated in your invoice/confirmation:
   • Advisory services (e.g., CV rewrite, consultation, exam registration support) are non-refundable once work has commenced, including document review, drafting, or reserving/booking a time slot.
   • Workshops/courses: cancellations may be eligible for partial refund or credit if requested before the start date (subject to our written confirmation).
3. No refund will be provided for non-attendance or failure to complete any part of a Service.
4. Where a transfer is approved, it may be subject to an administrative fee and a validity period.

4.2 By us (schedule changes/cancellation)

1. We may reschedule, change venue, switch delivery mode (in-person/online), change trainers, or cancel a Service due to low enrolment, trainer unavailability, safety, weather, venue issues, or events beyond our control.
2. If we cancel a Service, we will offer (at our discretion) a reschedule, credit, or refund of the unused portion. We are not responsible for indirect costs (e.g., travel, accommodation, leave).

5) CPD Certificates

1. CPD certificates (where offered) are issued based on attendance and/or completion requirements we specify.
2. We may require accurate name/ID details to issue certificates.
3. CPD recognition is subject to the policies of the receiving organisation/body. We do not guarantee acceptance by any third party.

6) Advisory Services (Special Conditions)

1. Advisory services provide guidance and administrative support (e.g., CV improvements, consultation, exam registration support).
2. You are responsible for the accuracy and completeness of the information you provide.
3. We do not guarantee employment outcomes, exam outcomes, admissions, eligibility, or approvals by CPA Australia or any other body.
4. Where we assist with exam registration steps, the final submission and responsibility remain with you unless expressly agreed otherwise in writing.

7) CPA Australia Relationship Disclaimer

1. SW Asia Academy is a CPA Australia recognised tuition provider (where applicable), but CPA Australia is independent and is not responsible for our Services.
2. References to CPA Australia are for recognition/education context only. Eligibility, exam registration, results, and membership decisions are determined solely by CPA Australia.

8) Intellectual Property

1. All training materials, slides, worksheets, templates, recordings, and content provided are our intellectual property (or licensed to us).
2. Materials are for your personal use only. You may not copy, reproduce, distribute, resell, publish, or share them without our prior written consent.

9) Recording & Use of Likeness

1. We may record sessions for quality control or internal training. If recordings are intended for marketing, we will seek consent where required by law.
2. You may not record sessions without our prior written permission.

10) Privacy & Data Protection

1. We collect and use personal data to deliver Services, manage enrolment, issue certificates, and provide support.
2. We will handle personal data in a reasonable and secure manner and will not sell your personal data.
3. You consent to receiving communications related to your booking (email/WhatsApp).

11) Liability & Limitations

1. Services are provided on an “as-is” basis for educational and advisory purposes.
2. To the maximum extent permitted by law, we are not liable for indirect or consequential losses (loss of profit, opportunity, or reputation).
3. Our total liability for any claim relating to a specific Service is limited to the amount you paid for that Service.

12) Force Majeure

We are not responsible for delays or failure to perform due to events beyond reasonable control (e.g., severe weather, public health measures, strikes, internet failure, venue closure).

13) Governing Law & Jurisdiction

These Terms are governed by the laws of Hong Kong SAR. The courts of Hong Kong SAR shall have non-exclusive jurisdiction over disputes arising from or related to these Terms.

14) Updates to These Terms

We may update these Terms from time to time. The version in effect at the time of your booking/payment will apply unless otherwise required by law.